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Frequently Asked Questions | Our Policies

We are committed to providing a pleasant shopping experience. Here are our policies and answers to frequently asked questions:

Contents

Our Photo Tiles and Tables

We produce our photo tiles and tables in our studio. Here are our policies:

Turnaround Times

In stock items are usually shipped within two business days. However, our tiles, frames and tables are often made on demand. In these instances, we strive to ship orders within two weeks based on demand and availability of materials. Custom orders may take longer. Please contact us to discuss your needs.

Shipping

Our photo tiles and cocktail tables are shipped via USPS Ground. We will send you tracking information via email once your order ships.

Tables are shipped fully assembled.

Returns

We gladly accept returns, exchanges, and cancellations of photo tile and table orders, provided the following conditions are met:

  • Contact us within 7 days of delivery
  • Ship items back to us within 14 days of delivery
  • Request a cancellation before item has shipped

Custom or personalized orders usually cannot be returned unless they arrive damaged or defective. However, in some instances we may consider accepting a return for a partial refund. Contact us to discuss your concerns.

You are responsible for return shipping costs. If the item is not returned in its original condition, you are responsible for any loss in value.

Damages

If your photo tile or table order is damaged when received, please keep all packaging, and contact us for further instructions.

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Photo Tile Specs

Size

We offer Unisub® hardboard photo tiles with a glossy finish in the following size:

  • 2 x 2 x .25 inches (magnet size)

We offer Bison® ceramic photo tiles with a matte finish in the following sizes:

  • 4.25 x 4.25 x .25 inches (coaster size)
  • 6 x 6 x.25 inches (trivet and table inlay size)

How Our Photo Tiles are Made

We produce our photo tiles with a dye sublimation imprinting process. The term sublimation refers to the transition of a substance from a solid state directly to a gas when subjected to heat and pressure.

We use quality hardboard and ceramic tiles treated with a durable polymer coating. Images are printed with special sublimation transfer inks onto transfer paper and then infused into the tile using a heat press.

The process creates a vivid, permanent, waterproof image.

Contact us with additional questions.

How Our Photo Tiles Can Be Used

You can use our hardboard photo tiles as magnets and mini framed gifts. Our ceramic photo tiles can be used as coasters, trivets, or as decorative pieces. You can also use them as wall tile in shower and backsplash applications.

(Note: In most instances our photo tiles are resilient, but they are vulnerable to scratches from sharp objects and fading from direct sunlight or continuous high temps. Use an unsanded grout for traditional interior applications and avoid permanent outdoor installations.)

Contact us with additional questions.

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Cocktail Table Specs

Size

Our cocktail tables are are available in two sizes: coffee table or end-table height. They stand approximately 17-inches or 27-inches tall with an 8-inch square base and a 12-inch square top. The tile inlay is sized approximately 6.25 x 6.25 x .25 inches to fit our 6x6-inch tiles.

Due to the handcrafted nature of our tables, dimensions may vary slightly from one table to the next.

We are happy to consider special size requests. Contact us with inquiries.

How Our Cocktail Tables Are Made

Unless otherwise noted, our tables are handcrafted with locally sourced hardwoods. We primarily use poplar or maple for painted components and other hardwood varieties for natural and stained components.

We apply quality furniture paint or stain and three coats of Minwax® clear satin Polycrylic™ by hand for a durable finish.

How our cocktail tables can be used

Our cocktail tables are small, handy and stylish. They can be used as drink tables, plant stands and side tables–or simply as a unique way to display art. Their size makes it easy to move them from one room to another as needed.

Our cocktail tables are intended for interior use. However, outdoor tables are available by special order.

Contact us for more information.

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Custom Orders

How to submit a custom order

We welcome custom photo tile and cocktail table orders. Visit our Custom Printing page to imprint tiles with artwork of your own. Contact us to discuss size and finishing options for our cocktail tables.

Printing Options

The dye-sublimation imprinting process can be used to infuse an image into any material that is coated with or made of polyester. In addition to ceramic tile, we can imprint art on specially treated glass, wood, slate, metal, and fabric.

Wholesale Pricing

We are happy to work with fellow artists and businesses. Please contact us to discuss wholesale pricing.

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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

Please visit our FAQs page to learn about our Return Policy.

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

Please visit our FAQs page to learn about the archival quality of our fine art prints.

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